Frequently Asked Questions

Reserve is a distinguished platform that seamlessly connects you to an array of premier vendors, tailored to meet the unique needs of your gatherings and occasions. While Reserve facilitates these connections, please note that the quality of services remains under the purview of the individual providers.

Absolutely. You may cancel your reservation at any time before it is confirmed. Should your request be processed by the vendor, however, our dedicated support team is available to assist you with next steps.

We understand that plans can change. If you are not reachable at the time of delivery, the vendor will kindly wait up to 30 minutes. Thereafter, a no-show fee will apply.

Our team is at your service during business hours. For a truly elevated experience, we may also assign a personal butler to attend to your needs at no additional cost.

Our return policies are determined by each vendor to uphold service quality. Should you require assistance with a return, please connect with us via the app.

For your convenience, we offer multiple secure payment options, including Apple Pay, Google Pay, credit cards, and local payment methods through SkipCash.

At Reserve, your satisfaction is paramount. Please report any concerns within 24 hours to our dedicated support team, accompanied by relevant documentation.

Promotional codes are designed to enrich your experience with Reserve and are typically single use unless stated otherwise. Kindly note that misuse may result in adjustments to your order balance.

Our valued partners set their own pricing to reflect their service offerings. If any changes apply due to custom requests, you will be notified.

For your security, Reserve accounts are personal and cannot be transferred or shared. Users must be at least 18 years of age, and all activities must align with Qatari regulations.