Terms and Conditions

Reserve is a premier platform operated by Reserve Online Trading Company, meticulously designed to seamlessly connect customers with a diverse array of vendors for various occasions and gatherings. We are dedicated to delivering exceptional service and ensuring a smooth, enjoyable experience for our users. While we facilitate these valuable connections, it is important to note that we do not assume responsibility for the quality of services provided by our vendors. We are committed to making every effort to address any issues that may arise, provided they are within our control. Our primary objective is to simplify the user experience, enhancing communication and follow-up in all hospitality matters, ultimately ensuring your satisfaction every step of the way.

When placing an order, the process involves several distinct phases. As we typically do not offer same-day service, it is essential to contact customer support if you wish to cancel your order. Customers have the right to cancel their order while it remains in pending status. However, once the order has been processed by the vendor, cancellation is no longer possible without reaching out to customer support. By placing an order, you, as the customer, acknowledge your acceptance of the terms and are simply awaiting delivery. We appreciate your understanding as we strive to provide you with an exceptional experience.

When placing an order, it may be necessary for you to provide a delivery address via WhatsApp to ensure a seamless service experience. Should you not respond at the agreed-upon service time, the vendor will make every effort to reach out to you and will wait for a duration of 30 minutes at the designated address. Once this 30-minute window has passed, the full payment for the service will be processed, and this will also be regarded as a no-show fee. We appreciate your understanding and cooperation in this matter, as it allows us to maintain the highest standards of service for all our valued customers.

You are welcome to reach out to us at any time during our business hours, and we will diligently work to ensure that you receive the highest quality of service possible. Our dedicated team may also reach out to you to assign a butler, whose primary role is to personalize and enhance your customer service experience. Should a butler be assigned to you, they will be readily available to assist with any issues or concerns that may arise during your experience with us. Please note that the butler service is offered complimentary and incurs no additional charges; however, not all orders will be assigned this service. Only those orders that we determine truly require the personalized attention of a butler will be eligible for this enhancement. We also reserve the right to discontinue this service at any time and without prior notice, ensuring that we can maintain our commitment to excellence in service delivery.

Any order that is eligible for return is governed by the vendor's return policy. In the event that a product presents a severe issue impacting health or quality standards, we kindly ask that you submit a complaint by contacting us through the app. It is important to understand that we do not hold responsibility for the products delivered by our vendors. Our commitment lies in facilitating a smooth experience, and we encourage you to reach out to us for any concerns you may have regarding your order.

At present, we proudly accept a variety of payment methods, including Apple Pay, Google Pay, credit cards, and local debit cards, through our valued partnership with SkipCash. Please be aware that we reserve the right to discontinue any of these payment options at our discretion and without prior notice. Customers are invited to select their preferred payment method at checkout, and it is important to note that 100% of the order total will be charged at the time the order is placed. This ensures a seamless transaction process as you enjoy our exceptional services.

Customers are expected to accept delivery on the specified date and time, as all deliveries are conducted by our trusted partners. Should any issues arise concerning a delivery, we kindly ask that customers report them to our customer service team within 24 hours of arrival. To assist us in facilitating a swift resolution, we recommend that you have supporting documentation ready for any concerns you wish to address. Capturing photographs of all delivered items can be particularly helpful in this process. Please note that we cannot assume responsibility for any issues that may occur as a result of the delivery. Your understanding and cooperation are greatly appreciated as we strive to maintain the highest standards of service.

If you choose to cancel your order, we may issue either a full or partial refund, depending on the extent of work completed in fulfilling your request. Please be advised that refunds to your payment method may take up to 14 business days to process and could potentially incur a service fee based on the charges levied by your bank. We appreciate your understanding and patience as we handle your refund in accordance with our policies.

Each promo code is designated for one-time use only, unless otherwise specified. By utilizing a promo code, you agree to adhere to the terms and conditions, refraining from any misuse of the system. We reserve the right to cancel any promo codes at any time and without prior notice. Furthermore, if an order is placed using a promo code that is deemed to be an abuse of the system, we retain the right to recalculate the total amount due accordingly. Thank you for your understanding as we strive to maintain a fair and equitable experience for all our valued customers.

All prices displayed on our platform are established by the respective service providers. Should you choose to place an order and pay by card, please be aware that the final price may vary from the initial amount shown, particularly if any special requests are made. In such instances, we will reach out to you for confirmation of the updated pricing. If you decide not to accept the fare difference, please note that the order will be canceled. We appreciate your understanding as we work to ensure transparency and clarity in your ordering experience.

If the service provider is unable to reach you, we will step in and make every effort to contact you directly. It is your responsibility to clarify any misunderstandings that may arise if they are not clearly articulated in the order details. Please note that Reserve does not assume responsibility for any miscommunication. Additionally, if a custom order option is not available when reviewing the service, it indicates that such an option is not being offered. We appreciate your cooperation in ensuring a smooth and efficient experience for all parties involved.

At Reserve, we are dedicated to saving you time and enhancing your overall experience. We assure you that every detail outlined in your order description will be meticulously fulfilled. Should you find yourself dissatisfied with any aspect of your order, we encourage you to contact us immediately, and we will make every effort to resolve the issue to your satisfaction. Your satisfaction is our highest priority, and we are confident that our partners are equally committed to providing you with exceptional service. Thank you for choosing Reserve, where your experience matters most.

We retain complete authority over all interactions conducted through our app or website and may suspend or interrupt services at our discretion, with or without prior notice. We do not accept responsibility for any consequences that may arise from such actions. Additionally, we reserve the right to delete, block, or limit any account for any reason, or without reason at all. Any issues that cannot be resolved directly between the vendor and the user must be escalated to the Reserve Customer Support team, where a thorough investigation will be initiated to address the matter effectively.

The use of our services is governed by Qatari laws, ensuring a framework of compliance and integrity. You are not permitted to transfer your account or allow anyone else to utilize it. Furthermore, please note that individuals under the age of 18 are strictly prohibited from creating an account or placing an order. Your adherence to these regulations is essential in maintaining a secure and responsible environment for all users. Thank you for your understanding.

All reviews must be rooted in genuine orders that have been placed, as writing fake reviews will not be tolerated under any circumstances. Each review submitted on our platform is considered the property of Reserve Company, and we retain the right to reuse or modify any review as necessary. Additionally, we reserve the authority to delete any review at any time, with or without reason. We appreciate your understanding and cooperation in maintaining the integrity of our review system.

You are not permitted to use or copy any logos, content, buttons, icons, or timelines related to our services. Additionally, you may not copy or download anything from our website or app without prior written approval.

All content available on our app or website, including but not limited to text, images, logos, and multimedia elements, is strictly prohibited from being used for any commercial purposes. This means that no aspect of our platform may be reproduced, distributed, or utilized for profit or commercial gain without explicit permission from us.